I like making complicated things feel straightforward.
I’m Litsa, a senior product designer at WorkJam. I design experiences that help frontline employees and managers navigate complex workflows, make decisions, and get things done.
AI is changing how I think about design. We’re moving toward experiences where people can express what they want to accomplish, and software can help figure out how to get there.
I’m interested in what that means for the way we design products, especially how people and AI work together, make decisions, and share control.
10+ years in design
Applying my UX experience to new challenges, with a growing focus on designing how people and AI work together.
Beyond screens and flows
The interesting challenges are often behind the interface: how a product behaves, makes decisions, and gives people control.
A few things that shaped me
Enterprise products
Working on complex products has taught me to look beyond individual features and understand the roles, rules, and dependencies that shape the experience.
Building a business
Running That Sky Blue Stationery taught me to understand customers, make trade-offs, and take responsibility for the decisions I made.
Teaching design
Teaching pushed me to explain my thinking clearly, challenge my assumptions, and help others work through problems.
How I work
Find the real problem
I ask questions early, challenge assumptions, and make sure we’re solving the right problem before jumping into solutions.
Think beyond the screen
I consider how decisions affect the wider product, from workflows and edge cases to the design patterns that connect everything.
Make the trade-offs clear
I balance user needs, technical constraints, and business priorities to find a direction we can realistically deliver.
Make ideas tangible
I prototype early to test assumptions, uncover gaps, and give teams something concrete to react to.
What I’m exploring
Designing for a more agentic future
As AI becomes capable of doing more on our behalf, the design challenge changes. We need to think beyond screens and flows to consider how systems understand intent, make decisions, and take action.
I’m exploring what AI should handle independently, when people need to step in, and how we design experiences that make those decisions understandable, trustworthy, and easy to correct.